How to Troubleshoot Home Internet and Network

Hybrid work has increased the demand for remote tech support from MSPs. With a mix of remote and in-person employees, companies need reliable and secure support for their technology infrastructure, including home networks and internet connections.

1. Check your modem and router: Make sure they are powered on and all cables are securely connected.
2. Restart your devices: Restart your modem, router, and computer to see if that resolves the issue.
3. Check for outages: Visit your internet service provider’s website to see if there are any reported outages in your area.
4. Check your Wi-Fi signal: Make sure you are in the range of your router, and there is no interference from other electronic devices.
5. Try a wired connection: If possible, connect your computer directly to the router with an Ethernet cable to see if that resolves the issue.
6. Check for malware: Make sure your computer is free from malware, which can cause connectivity issues.
7. Check your router settings: Log in to your router’s web interface and check for any issues with your settings.
8. Test your connection speed: Use a speed test website to check your internet connection speed. 
9. Contact your internet service provider: If none of the above steps resolve the issue, contact your internet service provider for further assistance.
10. Update your router’s firmware: Sometimes, a firmware update can fix bugs and improve performance. Check the router’s manufacturer’s website to see if any updates are available.

Boost your business efficiency with the power of managed IT services. Discover how technology can work for you. Read more on our blog and learn more about our services today.