How to Use Star Codes on the Framework IT UCaaS Platform

Star Code

Feature Description

***

Dynamically Park a Call (in the 701-709 range) Park zones must be configured on your account for this feature.

*{parking lot}

Park a Call (to a specified park ext)

*35{ext}

Extension Pickup – Answer a call that is ringing at another extension

*36

Domain Pickup – Answer a Call that is ringing within the same domain. This feature will pick up any ringing call within the account.

*37

Department Pickup – Answer a Call that is ringing within the same department. Departments must be configured for this feature to function

*38

Self-Pickup – Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call). This feature can be used to move an active call from your desk phone to your mobile app or from app to desk phone without using transfer to move the call.

*40

Activate Call Forwarding

*41

Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the administrator portal)

*42

Set Forward No Answer Feature

*50{ext}

Auto Answer/Intercom (3- or 4-Digit Ext) This feature allows you to intercom directly to another user’s phone. The feature does not work with Shared lines.

*55{Parking Lot}

Retrieve a call from a Call Park Queue

*67<10 or 11 Digit phone number>

To Connection w/ Privacy DID 11 Digit

*67{ext}

To User w/ Privacy

*69

Call Return

*72<10 or 11 Digit phone number or Extension number>

Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the administrator portal)

*73

Deactivate Forward

*74

Activate Night Mode (Requires setup, contact support for more information)

*75

Deactivate Night Mode

*78

Activate Do Not Disturb

*79

Deactivate Do Not Disturb

*80

Start Call Recording

*81

Stop Call Recording

*82

Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first

*83

Resume Call Recording from a paused state as a result of using *82

*88

Make Agent Available for all Queues the Agent is a member of (Online) For call queue agents only, prior set up required.

*89

Make Agent Unavailable for all Queues the Agent is a member of (Offline)

*90

Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the administrator portal)

*91

Deactivate Forward Busy

*92

Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the administrator portal)

*93

Deactivate Forward No Answer

*97{ext}

Transfer to a 4-digit Extension

*98{ext}

Transfer to a 3-digit Extension

*99

Transfer to Self

Shortcut

Feature Description

7{ext}

Transfer a call directly to voicemail (3- or 4-digit extension)

5000

Unregistered Login to Voicemail (prompted for acct no and password)

5001

Registered Login to Voicemail (prompted for password only)