How to Check Your Network Connection

A common issue that our MSP clients experience is network connectivity. As we have moved toward wireless connections, it can be more challenging to navigate concerns with connecting to the internet.

The following step-by-step guide will help you troubleshoot your connectivity issues and solve the “can’t get to the internet” problem you are experiencing.

1. Check to see if the site you are browsing is down or all websites

Framework IT recommends checking a few common sites to confirm whether one site is experiencing an outage or if you are having network issues.

2. Check your connection

Now that you have confirmed your network is down rather than the website itself, we recommend the following:

• If you are connected to the internet with an ethernet cable, check the cable to see if there are blinking lights.

• Check your Wi-Fi settings to see if you are connected, click the internet icon (bottom right corner of your taskbar) to confirm your Wi-Fi connection.

  • Press “Connect” if not connected

  • If an error is shown, right-click the network name and press forget.

  • Reconnect and put in Wi-Fi password to connect

3. Open Command Prompt to test the network connection

Click on the start bar and search for the command prompt

• Type IPConfig /all

  • Search for something that might be labeled:

    • Local Area Network

    • Ethernet adapter

    • Wireless LAN Adapter

  • See if you have an ipv4 address, look for a number that looks like:

    192. 192.168.x.x

    193. 10.x.x.x

    194. 172.16.x.x

  • If you have an IP address in the Command Prompt type

    1. Ping 8.8.8.8

       • Reply from 8.8.8.8 means the internet is working

       • No reply means the internet is not working

    2. Ping google.com

       • Reply from google.com means the internet is working

       • No reply means a DNS problem

4. Check your modem

• Confirm modem is powered on and signaling by looking to see if lights are on

• Reboot modem by unplugging it from the wall (it should be back online in 5-10 minutes)

5. If the issue persists there might be an outage in your area

Contact your ISP for further updates

Do you have more questions on IT and network support? Click here to connect with one of our network support specialists.