Knowledge Base
The Framework IT Knowledge Base is a resource to provide basic information technology guidance for users before they reach out to the help desk.
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Knowledge base
Unified Communications
Mobility
- Mobile ConnectUC
- Desktop ConnectUC
- iPhone ReachUC SMS
- Android ReachUC SMS
- How to Use ReachUC for iPhone
- How to Use ReachUC for Android
- How to Set Up ReachUC Mobile App (Android)
- How to Set Up ReachUC Mobile App (iOS)
Testing and Troubleshooting
- How to Test Your E911 Emergency Services Location
- How to Use Troubleshoot VoIP Service Quality Issue
- How to Submit a Phone Support Ticket
- How to Use the VoIP Network Performance & Assessment Tool
User Guides
- Call Center Supervisor
- How to Set Up Your Framework IT VoIP Account
- How to Enable Wi-Fi on Yealink Phones
- How to Use Framework UCaaS Attendant Console
- How to Use Voicemail on the Framework IT Hosted VoIP Platform
- How to Use the Framework IT Insta-Fax Portal
- How to Use Star Codes on the Framework IT UCaaS Platform
- How to Use Framework IT Hosted VoIP
- How to Use Your Yealink Phone - A Quick Reference Guide
- How to Use Meeting Manager
Working With Framework
- How Does the Framework IT Helpdesk Prioritize Tickets?
- How to Set Up Preferred Payments in ConnectBooster
- How to Use ConnectBooster for Payments - Portal Introduction Guide
- How to Use Mimecast for Held Messages
- How to Submit a Help Desk Ticket
General IT Resources
- How to Read a Cradle to Grave Report
- Manage Your Passwords: The Apple Edition
- Manage Your Passwords: The Droid Edition
- How to Structure a SharePoint Site
- How to Troubleshoot a Slow Computer
- How to Check for Software Updates on a Computer
- How to Check Disk Space on a Computer
- How to Check for Low Memory on a Computer
- How to Check for Outdated Drives on a Computer
- How to Check Background Processes on a Computer
- How to Check CPU Usage on a Computer
- How to Troubleshoot Home Internet and Network
- How to Troubleshoot a Frozen Application on a Computer
- How to Check for Software Conflicts on a Computer
- How to Test Your Internet Speed
- How to Check if an Operating System is Up-to-Date
- How to Use Task Manager on a Computer
- How to Restart, Shutdown or Put Your Computer in Sleep Mode
- How to Use Apps in Microsoft Teams
- How to Use Teams to Collaborate on Projects
- How to Encrypt with Microsoft 365 Message Encryption
- How to Set Up O365 Multi-Factor Authentication
- How to Set Up SonicWall 2 Factor Authentication
- How to Set Up Google 2 Factor Authentication
- How to Create an Email Signature in Outlook
- How to Speed Up a Slow Computer
- How to Use Outlook's Focused View
- How to Find Your IP Address
- How to Check Your Network Connection
- How to Clean Your Hard Drive
- What are Minimum Cybersecurity Measures
- How to Minimize Desktop Clutter to Improve Computer Performance
- How to Identify Phishing Emails
- How to Correctly Restart Your Computer