About Us

At Framework IT, we've been helping businesses in Chicago and beyond optimize their IT infrastructure and reduce costs for over a decade.

If your business has 10 to 200 employees, we can provide the proactive IT management and strategic alignment needed to stay competitive and secure in today's digital world. We do offer some managed services for companies operating at less than 10 employees and will happily offer the services that do not have a minimum employee requirement.

In today's fast-paced market, you need IT that works behind the scenes, protecting your data and empowering your team to perform at their best. We've developed a Business Optimization Process that uses best practices to identify weaknesses, reduce costs, and secure your systems.

John Fakhoury

Founder and CEO

Adam Barney

President

Olivia Anderson

Director of Sales

Thomas Allen

Senior Systems Architect (Tier 3)

Chris Stachulak

vCIO Specialist

Christopher Graham

Senior vCIO

Daniel Roth

Network Architect (Tier 3)

Mike Kolb

Chief Operating Officer

Ross Dolce

CFO

Marianne Barthel

Accounting Strategist I

Mark Selck

VP of Telephony

Alex Pilalis

IT Support Manager

Maggie Higgins

Operations Manager

Why Choose Framework IT?

Incentive-Based Value: Our pricing model incentivizes and rewards adoption of best practices for your IT and cybersecurity infrastructure. The better equipped your technology is, the less you'll pay for your managed IT services.
11 Guarantees For Managed IT We offer 11 guarantees for our managed IT services, including a 100% satisfaction guarantee, 30-day money back guarantee, and a try-before-you-commit trial of our services. You can read about the rest of our guarantees here.
24/7 Monitoring And Support We monitor your systems around the clock, fixing issues before they become major problems, preventing both system outages and when your technology isn't failing but isn't up to the standards of your working pace.
Strategic vCIO Consulting Our vCIO services align your IT with your business goals, providing you with a long-term technology strategy.
Tailored IT Roadmaps Every business is different. That's why we build custom IT strategies designed to meet your specific needs and future growth goals.

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Empowering Your Business Through Proactive IT Solutions

At Framework IT, we understand that unreliable IT can hold your business back. You need a partner that doesn’t just fix problems, but prevents them. Our proactive approach ensures your IT is a seamless, reliable driver of business growth. With our vCIO consulting, 24/7 support, and tailored IT roadmaps, we make sure your technology is always aligned with your goals, keeping your team productive and secure.

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Awards and Recognitions

We’re proud of our ability to provide comprehensive IT services that drive real results. Some of our accolades include:

MSP501 2024 Winner, Channel Futures

Best and Brightest Places to Work (Nation and Chicago, 2019-2024)

CRN MSP500 2023, The Channel Co.

Best Managed IT Services Provider, Digital.com

Inc. 500/5000, America's Fastest-Growing Private Companies (7x)

Publications and Media

Comprehensive Guide to Managed IT Services: Learn how a proactive IT strategy can eliminate tech problems and empower your business.

Cloud Computing: How To Make The Right Choice For Your Business: A valuable resource for companies considering cloud migration and optimization.

What Our Clients Are Saying

As a former owner of an MSP, I understand how challenging it can be to price IT services effectively. When I discovered Framework IT, I was blown away by their unique model—it perfectly captures what I tried to achieve for years in my own business. Their approach is transparent, fair, and tailored to fit the needs of businesses of all sizes, making it easy to budget.

But what truly sets Framework IT apart is their commitment to partnership. They don't just offer support; they genuinely partner with you to ensure your success and back that up with their business model. Their team is incredibly responsive, knowledgeable, and always willing to go the extra mile to resolve any issues quickly.

If you're in the market for an IT provider that combines innovative pricing with top-notch service, look no further than Framework IT.

-- Mark Kennedy

We use Framework phone systems at my work and I have been consistently impressed with their support desk response time and their knowledge about the system and how to fix issues effectively.

-- Brandon Barrows

We've been using Framework for over 7 years and couldn't be happier. They installed our phone system and they're always available anytime we need assistance. Employees are outstanding and helpful, I highly recommend them!

-- Joe Hoffman

Exceptional Service and Reliability! I've been working with frameworkIT for just over a year and have nothing but positive things to say about their service. As a tech professional, I was looking for a VoIP company that was responsive, reliable, and easy to work with - and FrameworkIT has exceeded all of my expectations.
From the moment I first reached out, the FrameworkIT team was incredibly helpful and attentive. They make my job so much easier when managing TeleCom for various properties.
But the real standout has been their ongoing support. Anytime I've had a question or issue come up, the FrameworkIT team has been there to help - often resolving concerns within the same day. They are extremely knowledgeable and are always happy to explain things in plain language for end users.
FrameworkIT seems genuinely invested in the success of our business and go above and beyond to ensure that our VoIP with them is running smoothly at all times.
I would highly recommend FrameworkIT to any business looking for a reliable, responsive, and customer-focused TeleCom partner. They have earned my highest possible recommendation.

-- Brian Earsley

Framework does the IT at the company I work at and I never have issues from them. Great service and always good conversationalists on the other end of the line.